Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all personal data processed by qqpkv in connection with the online betting platform accessible at qqpkv.cam, including any related mobile-optimized interfaces, customer-support channels, and promotional communications. It applies to all registered Members and visitors who interact with any part of the qqpkv platform regardless of the device or network they use.

This policy must be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with qqpkv. Where these documents conflict, the Terms & Conditions take precedence except on matters specifically governed by applicable data-protection law.

By creating an account or otherwise using qqpkv, you acknowledge that you have read and understood this Privacy Policy. If you do not accept its terms, please discontinue use of the platform and contact us to close your account.

2. Data We Collect

qqpkv collects only the categories of personal data required to deliver our services safely, securely, and in compliance with our legal obligations. The main categories are set out below.

2.1 Identity and Contact Data

• Full legal name (as shown on your Indonesian government-issued ID)
• Date of birth
• Indonesian national identification number (NIK, as shown on your KTP)
• Residential address in Indonesia
• Email address and mobile phone number
• Selfie photograph taken for KYC verification purposes

2.2 Financial and Transaction Data

• Indonesian bank account name and account number (BCA, BRI, BNI, Mandiri, or other supported banks)
• E-wallet identifiers (OVO, DANA, GoPay) where applicable
• Deposit amounts, withdrawal amounts, and transaction timestamps
• Betting history, game history, and wagering totals
• Bonus claims and promotional redemption records

2.3 Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type, and version
• Session duration, pages visited, and features used
• Login timestamps and logout events
• Cookie identifiers and similar tracking data (see Section 9)
• Error logs and performance diagnostics

2.4 Communications Data

• Live-chat transcripts and in-app message history
• Email correspondence sent to or received from qqpkv support
• WhatsApp message records where you contact us via that channel
• Complaint or dispute records

3. How We Collect Data

We collect personal data through the following means:

• Direct input: Information you provide during account registration, KYC verification, deposit or withdrawal requests, bonus claims, and customer-support interactions.
• Automated means: Technical data collected automatically via cookies, server logs, and device fingerprinting when you access and use the platform.
• Third-party service providers: Identity verification partners, payment processors, and fraud detection services may share data about you with qqpkv strictly as needed to facilitate the requested service.
• Publicly available sources: In limited circumstances relating to fraud prevention or AML compliance, we may cross-reference your information against publicly available records.

4. Purposes of Processing

5. Legal Basis for Processing

qqpkv processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to execute the account agreement between you and qqpkv, including operating your account, processing bets, and handling financial transactions.
• Legal obligation: We are required by our gaming license, AML regulations, and related international standards to verify your identity, retain certain records, and report suspicious activity.
• Legitimate interests: qqpkv has a legitimate interest in securing the platform against fraud, improving service quality, and communicating service updates. We balance these interests against your privacy rights and do not override them.
• Consent: Where we send you marketing communications, we rely on your explicit consent obtained at registration or subsequently. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

qqpkv does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following circumstances:

6.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf under strict data-processing agreements. These include:

• Identity verification and KYC technology providers
• Payment processing partners (banking gateways for BCA, BRI, BNI, Mandiri; e-wallet providers for OVO, DANA, GoPay)
• Fraud detection and cybersecurity firms
• Cloud hosting and content-delivery infrastructure providers
• Customer-support software vendors (live-chat and ticketing platforms)
• Email and SMS notification providers

All service providers are contractually prohibited from using your data for their own purposes or disclosing it to other parties.

6.2 Game Content Providers

Certain technical data (session tokens, stake amounts, game outcomes) is shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt) solely to facilitate the delivery of their games on our platform. These providers do not receive your name, ID number, or banking details.

6.3 Legal and Regulatory Disclosure

We may disclose your personal data to law-enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so. In such cases, we will disclose only the minimum data required by the applicable legal demand. Where permitted by law, we will attempt to notify you of such a request in advance.

6.4 Business Transfers

In the ev ent that qqpkv undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform prior to any such transfer, and the acquiring entity will be bound by this Privacy Policy or a policy offering equivalent protections.

7. Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The general retention periods are:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by AML and gaming-license obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction in compliance with financial record-keeping requirements.
• KYC documents: Retained for the duration of your account and for 5 years after closure. Documents are stored in encrypted form with access restricted to compliance staff.
• Customer-support communications: Retained for 3 years from the date of the last communication, or longer if related to an ongoing dispute or legal matter.
• Marketing preferences and consent records: Retained for the life of your account and for 2 years following consent withdrawal, to demonstrate compliance.
• Technical and usage logs: Retained for up to 12 months in identifiable form, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where deletion is not immediately possible due to system architecture (e.g., backup copies), the data is isolated and protected until deletion becomes technically feasible.

8. Security Measures

qqpkv employs a multi-layered security architecture designed to protect your personal data against unauthorized access, alteration, disclosure, and destruction. Key measures include:

• Transport encryption: All data in transit is encrypted using TLS 1.2 or higher (256-bit SSL), the same standard used by major Indonesian banks for online banking.
• Data-at-rest encryption: Sensitive data stored on our servers — including KTP images, bank account numbers, and identification numbers — is encrypted using AES-256.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background screening and mandatory privacy training.
• Intrusion detection: Our infrastructure is monitored 24/7 by automated intrusion-detection and anomaly-alerting systems.
• Penetration testing: Independent security firms conduct penetration tests against our platform at least twice per year.
• Two-factor authentication: Available for Member accounts and mandatory for all internal administrative access.
• Incident response: We maintain a documented data-breach response plan. In the event of a confirmed breach affecting your personal data, we will notify affected Members promptly and take all reasonable steps to mitigate harm.

9. Cookies & Tracking Technologies

qqpkv uses cookies and similar technologies to deliver a functional, personalized, and secure platform experience. A cookie is a small text file placed on your device by our web server. We use the following categories of cookies:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing identifiers. No personally identifiable information is stored in these cookies beyond what is technically required.

9.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, last-visited game category, and notification settings — so that you do not need to reconfigure them on each visit. These cookies expire at the end of each browser session unless you select "Remember me" at login.

9.3 Analytics Cookies

We use analytics cookies to understand how Members use the platform in aggregate — which pages are most visited, where users encounter errors, and how navigation flows work. Analytics data is processed in anonymized or pseudonymized form and is never linked back to an identifiable individual. This data helps us improve platform performance and user experience.

9.4 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and you will be unable to log in or place bets. Detailed instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge, Samsung Internet).

qqpkv does not use advertising cookies, retargeting pixels, or any tracking technology that follows you across third-party websites.

10. Your Rights

As a Member of qqpkv, you hold the following rights over your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all verified requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed. We will provide this in a clear, machine-readable format where technically feasible.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For identity data, corrections may require you to submit updated documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations — we cannot delete data we are legally required to keep, such as KYC records and transaction histories within the mandatory retention period.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances, such as while you contest the accuracy of the data or object to our processing on legitimate-interest grounds.
• Right to data portability: Where processing is based on your consent or contract performance and carried out by automated means, you may request a structured, machine-readable export of the personal data you have provided to us.
• Right to object: You may object at any time to processing based on our legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support or adjusting your account notification preferences. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. Children's Privacy

qqpkv's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data or created an account, we will immediately close the account, void any associated transactions, and delete all related personal data.

If you are a parent or guardian and believe that a minor in your care has registered with qqpkv, please contact us immediately at the email address in Section 14. We treat such reports as a priority and will act on them without delay.

12. International Data Transfers

qqpkv is operated from outside Indonesia, and your personal data may be processed on servers located in jurisdictions other than Indonesia. When we transfer personal data internationally, we take the following safeguards to ensure your data remains protected to a standard equivalent to this Privacy Policy:

• We use service providers that operate under internationally recognized data-protection frameworks or whose countries have been assessed to provide adequate data-protection standards.
• Where no adequacy decision exists, we implement contractual safeguards (data-processing agreements) with our service providers that require them to protect your data to the same standard as if it were processed in a jurisdiction with strong data-protection law.
• All data transfers related to KYC verification, payment processing, and fraud prevention are carried out over encrypted channels and are subject to strict data-minimization requirements — only the data strictly necessary for the specific service is transferred.

By using qqpkv, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia. We commit to ensuring that all such transfers include appropriate safeguards as described above.

13. Changes to This Policy

qqpkv may update this Privacy Policy from time to time to reflect changes in our data-processing practices, new regulatory requirements, or improvements to our platform. When we make material changes, we will:

• Post the revised policy on this page with an updated "Last Updated" date at the top.
• Send an email notification to all registered Members at the email address on file.
• Display a prominent in-platform notice for at least 14 days following publication of significant changes.

We encourage you to review this Privacy Policy periodically. Your continued use of the qqpkv platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and request account closure before the changes take effect.

14. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by qqpkv, please contact our Data Protection team using the details below:

• Email: [email protected]  (subject line: Privacy Request)
• Live Chat: Available 24/7 through your account dashboard
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days (WIB) and provide a substantive response within 30 calendar days.

If you are not satisfied with our response to a privacy complaint, you may escalate the matter through the dispute-resolution process described in our Terms & Conditions.